The team is highly motivated to provide meaningful learning experiences and support to support your success with Ducted Systems products and processes.
Lead Business Instructor
Christa has seventeen years of experience with Johnson Controls across various business roles; most recently as the store manager for the Oklahoma City factory direct location.
Christa is certified by Franklin Covey and Miller Heiman to conduct their world-renowned programs and is responsible for the facilitation and advancement of sales, leadership, and professional development training.
Business Success Coach
Steve has twenty-five years of experience leading sales teams to high achievement in manufacturing, retail, and insurance environments. Steve enjoys mentoring sales professionals towards high performing success.
Steve is certified to instruct Franklin Covey programs and Miller Heiman SPIN Selling 2.0. Steve develops, promotes, and presents many other courses related to leadership, sales, and professional development.
Lead Commercial Instructor
Sol has more than thirty years of HVAC industry experience and specializes in commercial product training development and delivery.
Sol joined the Norman training team in 2006 and is the principal author of commercial training related to Simplicity SE (SSE) and Premier controls.
Jim joined the Norman training team in 2017. Jim is a licensed HVAC contractor and most recently taught HVAC at a local vocational school.
Jim is responsible for residential product technical training across various mediums and our Authorized Residential Training Centers throughout North America.
Richard joined the Academy team in 2018. Richard has thirty years of graphic design experience, with eight years focused on eLearning development. His primary focus is promoting the advancement of our online presence within the Ducted Systems Academy.
Chris has over thirty years of HVAC experience in operations, technical support, training, sales, branch management, and continuous improvement.
Chris specializes in controls, sales, and sales management courses and content development.
He began his career with Johnson Controls in 2005 and joined the Ducted Systems Academy team in 2017.
Director, Learning & Development
Scott joined Johnson Controls in 2006 and has more than twenty-nine years of HVAC industry experience including technical support, sales, learning and development, and media evolution
Rick has over 40 years of HVAC experience, primarily in the area of service. For the last fifteen years he has been providing training and technical support for technicians and installers on a variety of systems and components. Rick joined the Academy team in 2019.