Leaders on the front lines are critical to business success. First-level leaders make a significant impact on every metric in the business. They impact employee productivity, engagement, customer satisfaction, loyalty, innovation and financial health. The front-line leaders make the difference in the business. However, the role has become more challenging. Most first-level leaders were promoted because of their technical capabilities, yet 80% of leadership success hinge on people’s skills. 

The “6 Critical Practices for Leading a Team,” brought to you by Franklin Covey, will help first-level leader’s transition from individual contributors to high-impact leaders who know how to effectively lead a team.