
Customer Service Training: Selling from the Inside

Recommended Audience:
All (Focus on Sales, Professional Development, and Leadership)
The Customer Service Training Program instills critical skills and techniques valuable to anyone in a customer-facing position. Participants will expand Customer Service Mastery by learning to successfully handle customer calls, concerns and emails by understanding callers’ intent more clearly.
Customer Service Training features eight 60-90 -minute courses offered on a biweekly basis.
Program includes the following courses:
▪ Importance of Customer Service
▪ Understanding Your Customer
▪ Strengthening Contractor Relationships
▪ Making High Quality Decisions
▪ Phone Mastery
▪ Diffusing Customer Situations
▪ Time Management Essentials
▪ Identifying Your Leadership Style
Facilitator(s):
Olivia Jeanot
Delivery:
Online - Teams
Duration:
This program features Eight 1 hour Courses offered on a weekly basis. 10:00 - 11:00 am CST
Date(s):
February 5 - March 26, 2025
April 9 - May 28, 2025
August 6 - September 24, 2025
October 1 - November 19, 2025
Tuition:
$349.00