The Customer Service Training Program instills critical skills and techniques valuable to anyone in a customer-facing position. Participants will expand Customer Service Mastery by learning to successfully handle customer calls, concerns and emails by understanding callers’ intent more clearly. 

Customer Service Training features eight 60-90 -minute courses offered on a biweekly basis. 

Program includes the following courses: 

▪ Importance of Customer Service 

▪ Understanding Your Customer 

▪ Strengthening Contractor Relationships 

▪ Making High Quality Decisions 

▪ Phone Mastery 

▪ Diffusing Customer Situations 

▪ Time Management Essentials 

▪ Identifying Your Leadership Style