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Customer Service Training: Selling from the Inside

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Recommended Audience:

All (Focus on Sales, Professional Development, and Leadership)

The Customer Service Training Program instills critical skills and techniques valuable to anyone in a customer-facing position. Participants will expand Customer Service Mastery by learning to successfully handle customer calls, concerns and emails by understanding callers’ intent more clearly. 


Customer Service Training features eight 60-90 -minute courses offered on a biweekly basis. 


Program includes the following courses: 

▪ Importance of Customer Service 

▪ Understanding Your Customer 

▪ Strengthening Contractor Relationships 

▪ Making High Quality Decisions 

▪ Phone Mastery 

▪ Diffusing Customer Situations 

▪ Time Management Essentials 

▪ Identifying Your Leadership Style 

Facilitator(s):

Olivia Jeanot

Delivery:

Online - Teams

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Duration:

This program features Eight 1 hour Courses offered on a weekly basis. 


Date(s):


  • August 7, 2024    (8 weekly sessions)   10:00 am - 11 CST

  • October 2, 2024  (8 weekly sessions)   10:00 am - 11 CST

Tuition:

$349.00

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