top of page
7-habits.png

Customer Service Training: Selling from the Inside

Success_Path_FULL_COLOR.png
Icon_All.png
OrgEx_Series_LtBlue.png
Recommended Audience:

All (Focus on Sales, Professional Development, and Leadership)

The Customer Service Training Program instills critical skills and techniques valuable to anyone in a customer-facing position. Participants will expand Customer Service Mastery by learning to successfully handle customer calls, concerns and emails by understanding callers’ intent more clearly. 


Customer Service Training features eight 60-90 -minute courses offered on a biweekly basis. 


Program includes the following courses: 

▪ Importance of Customer Service 

▪ Understanding Your Customer 

▪ Strengthening Contractor Relationships 

▪ Making High Quality Decisions 

▪ Phone Mastery 

▪ Diffusing Customer Situations 

▪ Time Management Essentials 

▪ Identifying Your Leadership Style 

Facilitator(s):

Olivia Jeanot

Delivery:

Online - Teams

MH_Logo.png
Duration:

This program features Eight 1 hour Courses offered on a weekly basis. 10:00 - 11:00 am CST


Date(s):
  • February 5 - March 26, 2025

  • April 9 - May 28, 2025

  • August 6 - September 24, 2025

  • October 1 - November 19, 2025 



Tuition:

$349.00

© 2021 Johnson Controls Ducted Systems

bottom of page